AYUDOO
Your Premium Home Service Partner
Last Updated: January 18, 2026
Transparent and fair refund process. We ensure you get your money back promptly when eligible.
At Ayudoo, we strive to provide complete satisfaction with every service. If you're not satisfied, here's our refund policy to ensure fairness for both customers and service professionals.
Note: All refund requests must be submitted within 48 hours of service completion. Late requests may not be entertained.
Our refund process is simple and transparent. Here's how it works:
Submit refund request through app, website, or customer support within 48 hours
Our team reviews your case within 24 hours and investigates with the service professional
We notify you of approval/denial within 48 hours of receiving complete information
Approved refunds are processed immediately and reflected in 5-7 business days
Different situations warrant different refund amounts. Here's our detailed breakdown:
| Scenario | Refund Eligibility | Refund Amount | Processing Time |
|---|---|---|---|
| Service Not Provided Professional didn't arrive or service wasn't started |
Full Refund | 100% of service fee | Within 24 hours |
| Poor Quality Service Service quality doesn't meet promised standards |
Partial Refund | 30-70% based on severity | 2-3 business days |
| Wrong Service Provided Different service than what was booked |
Full Refund | 100% of service fee | Within 48 hours |
| Cancellation by Professional Professional cancels after arrival time |
Full Refund | 100% of service fee + ₹100 inconvenience fee | Within 2 hours |
| Customer Cancellation Cancelled as per cancellation policy |
Partial Refund | As per cancellation charges | Within 24 hours |
| Damage to Property Professional causes damage during service |
Full Refund | 100% of service fee + repair costs | 3-5 business days |
| Double Payment Accidental double charge |
Full Refund | 100% of duplicate charge | Within 24 hours |
Important: Refund amounts for poor quality services are determined by our quality team based on photos/videos and professional's report.
Certain situations are not eligible for refunds:
After service completion, if you simply change your mind about needing the service
Requests submitted more than 48 hours after service completion
Materials/consumables that have been used/opened during service
Problems arising from customer's failure to provide necessary access or information
Refunds are processed to the original payment method. Here are the timelines:
Processing: 24-48 hours
Bank Credit: 5-7 business days
Processing: Instant
Credit: Immediate
Processing: 24 hours
Bank Credit: 2-3 business days
Note: International cards may take 10-15 business days. Weekend/holiday delays apply to all methods.
To process your refund quickly, please provide:
My Bookings → Select Service → Request Refund
refunds@ayudoo.com with subject: Refund Request - [Booking ID]
+91 98765 43210 (Option 3 for refunds)
For service packages or bundled deals:
For monthly/annual subscriptions:
In genuine emergencies (medical, natural disasters):
Refund timelines vary by payment method: Ayudoo Wallet - Instant, Credit/Debit Cards - 5-7 business days, Net Banking/UPI - 2-3 business days. We process all refunds within 24 hours of approval.
If you haven't received your refund within 10 business days, please contact our refunds team at refunds@ayudoo.com with your booking ID. We'll investigate and provide a resolution within 48 hours.
No, all refunds are processed to the original payment method for security and audit purposes. Online payments are refunded online, cash payments are refunded via bank transfer.
For partial satisfaction, we offer partial refunds (30-70% based on severity). Our quality team will review photos/videos and the professional's report to determine the appropriate refund amount.
Yes, you can escalate any refund decision within 7 days by emailing escalation@ayudoo.com. Our senior management team will review your case and provide a final decision within 72 hours.
For refund-related queries, issues, or escalations:
Phone: +91 98765 43210 (Option 3)
Email: refunds@ayudoo.com
Hours: 9 AM - 8 PM, 7 days a week
Response Time: Within 2 hours
Email: escalation@ayudoo.com
Phone: +91 98765 43210 (Option 4)
Hours: 10 AM - 6 PM, Mon-Fri
Response Time: Within 24 hours
Tip: For fastest resolution, include your booking ID in all communications and provide complete documentation with your initial request.
We value your trust and ensure all refunds are processed fairly and transparently.