Cancellation Policy

1. General Cancellation Policy

At Ayudoo, we understand that plans can change. Our cancellation policy is designed to be fair to both our customers and service professionals while maintaining flexibility for unexpected situations.

2. Cancellation Timeline & Charges

Your cancellation charges depend on when you cancel relative to your scheduled service time. Here's our standard timeline:

3. Service-Specific Cancellation Policies

Some services have specific cancellation policies due to their unique nature:

4. Emergency Cancellations

We understand that emergencies happen. In genuine emergency situations, we offer special consideration:

4.1 Qualifying Emergencies

• Medical Emergencies: With valid medical documentation
• Family Emergencies: Documented family emergencies
• Natural Disasters: Events preventing service delivery
• Government Restrictions: Lockdowns or travel restrictions

4.2 Process for Emergency Cancellations

• Contact customer support immediately (within 1 hour of emergency)
• Provide supporting documentation within 24 hours
• Our team will review and process waivers within 48 hours
• Refunds processed within 5-7 business days

5. Professional Cancellations

While rare, sometimes our service professionals may need to cancel appointments:

5.1 Professional Initiated Cancellations

If a service professional cancels your appointment:

• You will receive immediate notification via SMS and app notification
• You will receive a 100% refund if payment was made
• You will receive priority booking for rescheduling
• You may receive a discount coupon for future services

5.2 Rescheduling Options

When a professional cancels, you can:

• Reschedule with the same professional at their next available slot
• Choose another verified professional immediately
• Cancel and receive full refund within 2 hours

6. How to Cancel

You can cancel your booking through multiple convenient channels:

7. Refund Processing

Once you cancel a booking, here's what happens:

7.1 Refund Timeline

• Instant Refunds: Cancellations more than 24 hours in advance are usually processed within 2 hours
• Standard Refunds: Most refunds are processed within 24-48 hours
• Bank Processing: Once we process the refund, it may take 5-7 business days to reflect in your account

7.2 Refund Method

• Refunds are issued to the original payment method
• For wallet payments, amount is credited back to your Ayudoo wallet
• Cash payments may require bank transfer (processed within 3-5 days)

8. Special Circumstances

8.1 Recurring Services

For weekly or monthly recurring services:

• Each appointment can be cancelled individually following standard policy
• To cancel the entire recurring plan, 7 days notice is required
• Refunds for prepaid recurring plans are prorated

8.2 Package Deals

For service packages:

• Individual services within packages follow standard cancellation
• Package discounts may be forfeited if majority of services are cancelled
• Refunds for unused services are calculated at regular prices

8.3 Same-Day Bookings

For bookings made on the same day:

• Cancellation within 1 hour of booking is free (if service is more than 2 hours away)
• After 1 hour, standard cancellation charges apply

9. Contact & Support

Need help with cancellation or have questions? Our team is here to assist: