1. Information We Collect
We collect information to provide better services to all our users in Lucknow and surrounding areas.
1.1 Personal Information
- Contact Details: Name, email address, phone number
- Location: Residential address for service delivery
- Payment Information: Securely processed through payment gateways
- Profile Information: Optional profile picture and preferences
1.2 Service Information
- Service booking details and history
- Service preferences and specific requirements
- Feedback, ratings, and reviews provided
- Communication records with service professionals
1.3 Device & Technical Information
- Device type, operating system, and browser information
- IP address and approximate location data
- Cookies and usage data for service improvement
2. How We Use Your Information
We use collected information exclusively to enhance your service experience:
- Service Delivery: To provide, maintain, and improve our home services
- Booking Management: To process service bookings and payments
- Communication: To send service confirmations, updates, and reminders
- Customer Support: To respond to inquiries and provide assistance
- Marketing: To send promotional offers and updates (with consent)
- Security: To ensure platform security and prevent fraud
Note: We never sell your personal information to third parties. Your data is used solely to provide you with better services.
3. Information Sharing & Disclosure
We respect your privacy and share information only when necessary:
- With Service Professionals: Minimum necessary information for service delivery
- With Payment Processors: Secure payment information for transaction processing
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In connection with mergers or business transfers
- Aggregated Data: Non-personal aggregated statistics for analysis
4. Data Security
We implement robust security measures to protect your information:
- Encryption: Sensitive data encrypted during transmission and storage
- Secure Servers: Industry-standard secure servers and network protection
- Access Control: Limited access to personal information
- Regular Audits: Continuous security monitoring and audits
- Employee Training: Regular privacy and security training for staff
5. Your Rights & Choices
You have control over your personal information:
- Access: Right to access your personal information
- Correction: Right to correct inaccurate information
- Deletion: Right to request deletion of your information
- Opt-Out: Right to opt-out of marketing communications
- Data Portability: Right to receive your data in portable format
- Consent Withdrawal: Right to withdraw consent for data processing
To exercise any of these rights, contact us at privacy@ayudoo.com. We respond to all requests within 30 days.
6. Cookies & Tracking Technologies
We use cookies to improve your experience:
- Essential Cookies: Necessary for website functionality
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how you use our services
- Marketing Cookies: Deliver relevant advertisements
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
7. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy regularly.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, contact our Privacy Team:
Address
Gomti Nagar, Lucknow, UP
